Difference between revisions of "FAQ"

From 1Archive help
Jump to: navigation, search
(Validation)
 
(21 intermediate revisions by 2 users not shown)
Line 4: Line 4:
 
* [[When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"]]
 
* [[When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"]]
 
* [[Technical_requirements#Webscanning|Supported browsers for webscanning]]
 
* [[Technical_requirements#Webscanning|Supported browsers for webscanning]]
* [[Supported file types for webscanning]]
+
* [[Supported_file_types_for_upload|Supported file types for upload]]
 
* [[media:Onea_Webscanning_Configuring_Kofax_VRS.pdf|How do I configure Kofax VRS of 1Archive webscanning?]]
 
* [[media:Onea_Webscanning_Configuring_Kofax_VRS.pdf|How do I configure Kofax VRS of 1Archive webscanning?]]
 
* [[Why is the current period not suggested as default when creating a scanbatch?]]
 
* [[Why is the current period not suggested as default when creating a scanbatch?]]
Line 12: Line 12:
 
* [[Not all of my files sent with e-mail are in the archive]]
 
* [[Not all of my files sent with e-mail are in the archive]]
 
* [[My e-mail is in status "No OCR needed" or "Error"]]
 
* [[My e-mail is in status "No OCR needed" or "Error"]]
 +
* [[I'm getting bounce mails about an invalid mimetype]]
  
 
== E-invoicing ==
 
== E-invoicing ==
Line 24: Line 25:
 
* [[My scanned outgoing invoices are not visible in the archive]]
 
* [[My scanned outgoing invoices are not visible in the archive]]
 
* [[Filtering on multiple values in one field isn't working]]
 
* [[Filtering on multiple values in one field isn't working]]
 +
* [[I can't see an image in Firefox]]
 +
* [[I can't see an image in Safari]]
  
 
== My account ==
 
== My account ==
 
* [[My_password_did_not_change|My password did not change?]]
 
* [[My_password_did_not_change|My password did not change?]]
 +
* [[How to link your accountancy software account to your 1Archive account]]
  
== EIS==
+
== EIS ==
* Invoice in booking error with mandatory bank account message
+
* [[Invoice in booking error with mandatory bank account message]]
 +
* [[Finding the correct code of a dossier in Exact Online]]
 +
* [[Booking documents is giving a 'WrongDivision' error message]]
 +
* [[Booking documents is giving an 'API rate limit exceeded' error message]]
  
 
== VIS ==
 
== VIS ==
 
* [[Suppliers aren't synchronized with Venice]]
 
* [[Suppliers aren't synchronized with Venice]]
* [[How to book an invoice with 100% non deductible VAT?]]
+
* [[How to book an invoice with 100% deductible VAT?]]
 +
 
 +
== Connected ==
 +
* [[media:Integration_Kluwer_and_Connected .pdf|How do I import the exported UBL files into Expert/M?]]
 +
 
 +
== Others ==
 +
* [[Clearing your browser cache]]

Latest revision as of 14:38, 23 August 2021

1 Webscanning

2 Mail

3 E-invoicing

4 Validation

5 My account

6 EIS

7 VIS

8 Connected

9 Others