My e-mail is in status "No OCR needed" or "Error"

Your e-mail can enter these statuses in different cases:

• There was no attachment provided
• The attachment had an incorrect format, only PDF, TIFF, JPG file format can be imported
• The attachment is password protected
• An error occurred

If the e-mail enters such status, an e-mail will be sent to the e-mail address configured for your user group and if not available it will be sent to the e-mail address of your company.
When it’s not clear why a mail could not be processed, please check the info log for more details.
Below an example of a mail that could not be processed because of a password protected attachment.

If you would like to know which e-mail address this is, please contact us.