Why is the supplier/customer not recognized?
From 1Archive help
Suppliers and customers are recognized based on following fields:
- VAT ID
- Bank account
- IBAN number
- Website
- E-mail address
There are different possibilities that could cause the supplier/customer not being recognized:
- There are no words like "VAT ID" or "BTW" around the VAT ID on the document.
- The data (VAT ID, bank account, IBAN, ...) is not defined for the supplier/customer in 1Archive.
- The quality of the scanned image is bad.
