Difference between revisions of "FAQ"
From 1Archive help
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== Webscanning == | == Webscanning == | ||
| − | |||
* [[When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.]] | * [[When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.]] | ||
* [[I have a popup "Cannot Start Application"]] | * [[I have a popup "Cannot Start Application"]] | ||
* [[When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"]] | * [[When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"]] | ||
* [[Technical_requirements#Webscanning|Supported browsers for webscanning]] | * [[Technical_requirements#Webscanning|Supported browsers for webscanning]] | ||
| − | * [[Supported file types for | + | * [[Supported_file_types_for_upload|Supported file types for upload]] |
* [[media:Onea_Webscanning_Configuring_Kofax_VRS.pdf|How do I configure Kofax VRS of 1Archive webscanning?]] | * [[media:Onea_Webscanning_Configuring_Kofax_VRS.pdf|How do I configure Kofax VRS of 1Archive webscanning?]] | ||
* [[Why is the current period not suggested as default when creating a scanbatch?]] | * [[Why is the current period not suggested as default when creating a scanbatch?]] | ||
* [[An empty document is shown after scanning]] | * [[An empty document is shown after scanning]] | ||
| − | |||
== Mail == | == Mail == | ||
* [[Not all of my files sent with e-mail are in the archive]] | * [[Not all of my files sent with e-mail are in the archive]] | ||
| + | * [[My e-mail is in status "No OCR needed" or "Error"]] | ||
| + | * [[I'm getting bounce mails about an invalid mimetype]] | ||
| + | |||
| + | == E-invoicing == | ||
| + | * [[My e-invoice scanbatch is in status "Error"]] | ||
== Validation == | == Validation == | ||
| − | |||
* [[Why is the supplier/customer not recognized?]] | * [[Why is the supplier/customer not recognized?]] | ||
* [[Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?]] | * [[Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?]] | ||
| Line 21: | Line 23: | ||
* [[How do I configure my reminder settings?]] | * [[How do I configure my reminder settings?]] | ||
* [[An error occurs when using the VIES validator to add a supplier]] | * [[An error occurs when using the VIES validator to add a supplier]] | ||
| + | * [[My scanned outgoing invoices are not visible in the archive]] | ||
| + | * [[Filtering on multiple values in one field isn't working]] | ||
| + | * [[I can't see an image in Firefox]] | ||
| + | * [[I can't see an image in Safari]] | ||
== My account == | == My account == | ||
* [[My_password_did_not_change|My password did not change?]] | * [[My_password_did_not_change|My password did not change?]] | ||
| + | * [[How to link your accountancy software account to your 1Archive account]] | ||
| + | |||
| + | == EIS == | ||
| + | * [[Invoice in booking error with mandatory bank account message]] | ||
| + | * [[Finding the correct code of a dossier in Exact Online]] | ||
| + | * [[Booking documents is giving a 'WrongDivision' error message]] | ||
| + | * [[Booking documents is giving an 'API rate limit exceeded' error message]] | ||
== VIS == | == VIS == | ||
* [[Suppliers aren't synchronized with Venice]] | * [[Suppliers aren't synchronized with Venice]] | ||
| − | * [[How to book an invoice with 100% | + | * [[How to book an invoice with 100% deductible VAT?]] |
| + | |||
| + | == Connected == | ||
| + | * [[media:Integration_Kluwer_and_Connected .pdf|How do I import the exported UBL files into Expert/M?]] | ||
| + | |||
| + | == Others == | ||
| + | * [[Clearing your browser cache]] | ||
Latest revision as of 14:38, 23 August 2021
Contents
1 Webscanning
- When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.
- I have a popup "Cannot Start Application"
- When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"
- Supported browsers for webscanning
- Supported file types for upload
- How do I configure Kofax VRS of 1Archive webscanning?
- Why is the current period not suggested as default when creating a scanbatch?
- An empty document is shown after scanning
2 Mail
- Not all of my files sent with e-mail are in the archive
- My e-mail is in status "No OCR needed" or "Error"
- I'm getting bounce mails about an invalid mimetype
3 E-invoicing
4 Validation
- Why is the supplier/customer not recognized?
- Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?
- How do I use wildcards?
- How do I configure my reminder settings?
- An error occurs when using the VIES validator to add a supplier
- My scanned outgoing invoices are not visible in the archive
- Filtering on multiple values in one field isn't working
- I can't see an image in Firefox
- I can't see an image in Safari
5 My account
6 EIS
- Invoice in booking error with mandatory bank account message
- Finding the correct code of a dossier in Exact Online
- Booking documents is giving a 'WrongDivision' error message
- Booking documents is giving an 'API rate limit exceeded' error message
