FAQ

1 Webscanning

• When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.
• I have a popup "Cannot Start Application"
• When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"
• Supported browsers for webscanning
• Supported file types for webscanning
• How do I configure Kofax VRS of 1Archive webscanning?
• Why is the current period not suggested as default when creating a scanbatch?
• An empty document is shown after scanning

2 Mail

• Not all of my files sent with e-mail are in the archive
• My e-mail is in status "No OCR needed" or "Error"

3 E-invoicing

• My e-invoice scanbatch is in status "Error"

4 Validation

• Why is the supplier/customer not recognized?
• Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?
• How do I use wildcards?
• How do I configure my reminder settings?
• An error occurs when using the VIES validator to add a supplier
• My scanned outgoing invoices are not visible in the archive
• Filtering on multiple values in one field isn't working

5 My account

• My password did not change?

6 EIS

• Invoice in booking error with mandatory bank account message

7 VIS

• Suppliers aren't synchronized with Venice
• How to book an invoice with 100% non deductible VAT?