Difference between revisions of "FAQ"
From 1Archive help
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== Webscanning == | == Webscanning == | ||
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* [[When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.]] | * [[When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.]] | ||
* [[I have a popup "Cannot Start Application"]] | * [[I have a popup "Cannot Start Application"]] | ||
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* [[Why is the current period not suggested as default when creating a scanbatch?]] | * [[Why is the current period not suggested as default when creating a scanbatch?]] | ||
* [[An empty document is shown after scanning]] | * [[An empty document is shown after scanning]] | ||
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== Mail == | == Mail == | ||
* [[Not all of my files sent with e-mail are in the archive]] | * [[Not all of my files sent with e-mail are in the archive]] | ||
* [[My e-mail is in status "No OCR needed" or "Error"]] | * [[My e-mail is in status "No OCR needed" or "Error"]] | ||
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| + | == E-invoicing == | ||
| + | * [[My e-invoice scanbatch is in status "Error"]] | ||
== Validation == | == Validation == | ||
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* [[Why is the supplier/customer not recognized?]] | * [[Why is the supplier/customer not recognized?]] | ||
* [[Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?]] | * [[Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?]] | ||
Revision as of 08:31, 19 April 2017
1 Webscanning
- When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.
- I have a popup "Cannot Start Application"
- When clicking on the scan icon of a scan batch, I get a dialog that says "System update required"
- Supported browsers for webscanning
- Supported file types for webscanning
- How do I configure Kofax VRS of 1Archive webscanning?
- Why is the current period not suggested as default when creating a scanbatch?
- An empty document is shown after scanning
2 Mail
- Not all of my files sent with e-mail are in the archive
- My e-mail is in status "No OCR needed" or "Error"
3 E-invoicing
4 Validation
- Why is the supplier/customer not recognized?
- Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?
- How do I use wildcards?
- How do I configure my reminder settings?
- An error occurs when using the VIES validator to add a supplier
- My scanned outgoing invoices are not visible in the archive
- Filtering on multiple values in one field isn't working
