FAQ

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Contents

  • 1 Webscanning
  • 2 Mail
  • 3 Validation
  • 4 My account

1 Webscanning

  • When clicking on the scan icon of a scan batch, I expect the webscanning to open, but I get a file download dialog box instead.
  • I have a popup "Cannot Start Application"
  • Supported browsers for webscanning
  • Supported file types for webscanning
  • How do I configure Kofax VRS of 1Archive webscanning?
  • Why is the current period not suggested as default when creating a scanbatch?

2 Mail

  • Not all of my files sent with e-mail are in the archive

3 Validation

  • Why is the supplier/customer not recognized?
  • Why are the "Net amount", "VAT amount" and "Total amount" fields marked red?
  • How do I use wildcards?
  • How do I configure my reminder settings?

4 My account

  • My password did not change?
Retrieved from "https://help.onea.be/index.php?title=FAQ&oldid=1595"

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