Difference between revisions of "Why is the supplier/customer not recognized?"

Latest revision as of 11:32, 25 October 2016

Suppliers and customers are recognized based on following fields:

There are different possibilities that could cause the supplier/customer not being recognized:

There are no words like "VAT ID" or "BTW" around the VAT ID on the document.
The data (VAT ID, bank account, IBAN, ...) is not defined for the supplier/customer in 1Archive.
The quality of the scanned image is bad.

@@ Line 1: / Line 1: @@
-The Supplier/customer is always recognised by the VatID or Bankaccount on the invoice image. <br/> Possible causes the supplier/customer is not recognised are:
+Suppliers and customers are recognized based on following fields:
+* VAT ID
+* Bank account
+* IBAN number
+* Website
+* E-mail address
-- No words like “Vat ID” or “BTW” around the vat ID (1) <br/>
+There are different possibilities that could cause the supplier/customer not being recognized:
-- Data not in de supplier database (2) <br/>
+# There are no words like "VAT ID" or "BTW" around the VAT ID on the document.
-- Bad scan quality (3) <br/>
+# The data (VAT ID, bank account, IBAN, ...) is not defined for the supplier/customer in 1Archive.
+# The quality of the scanned image is bad.
 [[image:Recognition1.png|777x479px|link=]]
 [[image:Recognition2.png|777x479px|link=]]