Why is the supplier/customer not recognized?

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Suppliers and customers are recognized based on following fields:

  • VAT ID
  • Bank account
  • IBAN number
  • Website
  • E-mail address

There are different possibilities that could cause the supplier/customer not being recognized:

  1. There are no words like "VAT ID" or "BTW" around the VAT ID on the document.
  2. The data (VAT ID, bank account, IBAN, ...) is not defined for the supplier/customer in 1Archive.
  3. The quality of the scanned image is bad.

Recognition1.png Recognition2.png