Difference between revisions of "Why is the supplier/customer not recognized?"

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The Supplier/customer is always recognised by the VatID or Bankaccount on the invoice image. <br/> Possible causes the supplier/customer is not recognised are:
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Suppliers and customers are recognized based on following fields:
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* VAT ID
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* Bank account
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* IBAN number
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* Website
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* E-mail address
  
- No words like “Vat ID” or “BTW” around the vat ID (1) <br/>
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There are different possibilities that could cause the supplier/customer not being recognized:
- Data not in de supplier database (2) <br/>
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# There are no words like "VAT ID" or "BTW" around the VAT ID on the document.
- Bad scan quality (3) <br/>
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# The data (VAT ID, bank account, IBAN, ...) is not defined for the supplier/customer in 1Archive.
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# The quality of the scanned image is bad.
  
 
[[image:Recognition1.png|777x479px|link=]]
 
[[image:Recognition1.png|777x479px|link=]]
 
[[image:Recognition2.png|777x479px|link=]]
 
[[image:Recognition2.png|777x479px|link=]]

Latest revision as of 10:32, 25 October 2016

Suppliers and customers are recognized based on following fields:

  • VAT ID
  • Bank account
  • IBAN number
  • Website
  • E-mail address

There are different possibilities that could cause the supplier/customer not being recognized:

  1. There are no words like "VAT ID" or "BTW" around the VAT ID on the document.
  2. The data (VAT ID, bank account, IBAN, ...) is not defined for the supplier/customer in 1Archive.
  3. The quality of the scanned image is bad.

Recognition1.png Recognition2.png